Bengali Win's Privacy Policy — Your Data Is Safe With Us

This Privacy Policy applies to all services on the Bengali Win platform — including the website, mobile app, live chat, and email communications. It takes effect whenever you access, register with, or use any service on Bengali Win.

Bengali Win believes transparency is the foundation of trust. That's why we've laid out every aspect of how we collect and use your data in plain, simple language — no legal jargon. We want you to know exactly what happens with your information.

This Privacy Policy may be updated from time to time. We will notify you by email or app notification before any significant changes take effect.

Bengali Win collects two types of information — what you provide directly, and what is collected automatically.

Information You Provide Directly:

• Full Name & Date of Birth (for account verification)
• Mobile Number & Email Address
• Current & Permanent Address
• National ID / Passport Number (for KYC verification)
• Payment Method Details (Mobile Pay / Nagad / Rocket number)
• Messages and complaints sent to support

Automatically Collected Information:

Bengali Win uses your data only for specific, limited purposes. It will never be used for anything else without your consent.

• Account Management: For registration, login, verification, and security purposes.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To address your complaints and queries.
• Security: To prevent fraud, money laundering, and cyber attacks.
• Legal Compliance: To meet regulatory requirements.
• Service Improvement: To enhance your gaming experience and improve site performance.
• Marketing (Optional): To send you relevant offers and promotions, with your consent.

Bengali Win uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser or on your device.

Types of Cookies We Use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled as they are essential for the site to function.
• Performance Cookies: To analyze which parts of the site are being used and how. This data is completely anonymous.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies (Optional): To analyze user behavior and improve our services.

Bengali Win never sells your personal data. However, limited information may be shared in specific circumstances:

• Payment Processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to process your transaction.
• KYC Partner: Only identity document details are shared with authorized verification agencies for identity checks.
• Legal Authorities: Information may be disclosed to relevant authorities in cases involving court orders, investigations, or legal obligations.
• Technology Service Providers: Cloud storage and server providers, all bound by strict confidentiality agreements.

For any sharing of information beyond the purposes listed above, your explicit consent will be obtained.

Bengali Win uses industry-leading security technology to protect your data. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All communication between your browser and our servers is fully encrypted.
• Data Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Audits: Regular security testing conducted by independent experts.
• Staff Training: All Bengali Win staff are trained in data protection.

You have full control over your data at Bengali Win. You may exercise the following rights:

• Right to Access: You may submit a request to find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: After closing your account, you may request deletion of your data beyond what is required by legal obligations.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Object: Request to opt out of marketing communications.

To exercise this right, support@bengaliwin.biz to email us. We will respond within 30 business days.

Bengali Win is strictly for adults aged 18 and above. We do not knowingly collect personal information from minors.

If a minor attempts to create an account, our age verification system will block it. Should any minor's information be collected accidentally, the account will be closed and the data deleted as soon as we become aware.

Bengali Win may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A banner notice will be displayed on the app and site before any changes take effect.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly.

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:

• Email: support@bengaliwin.biz
• Live Chat: The icon at the bottom-right of the site & app
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours